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Reservation Support Platform

Navigation Restructure

Led navigation revamp, enabled customer service agents to seamlessly switch sessions and access critical information

B2B, Delta Air Line 🔒

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Reservation Support Platform

Agent Payment System Redesign

Redesigned agent payment interface, introduced mixed payment method & multi-currency transaction support

B2B, Delta Air Line 🔒

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Consumer Facing Experiences

Real-Time Trip Notification

Real-time trip status notifications for the Fly Delta mobile app

B2C, Delta Air Line 🔒

Consumer Facing Experience

Website Redesign

Automotive website redesign

B2C, Automotive 🔒

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Consumer Facing Experiences

Personalized Onboarding

Hardware configuration software onboarding

B2C, Logitech

Jenna Chen

Is a UX designer who solves complex problems

Currently exploring cloud solutions for CDW

Has experience in the airline, automotive, and consumer hardware industries

What my coworkers say about me

Jenna has stepped up into her role as a lead, to quote our client - "She is killing it!"

Jenna has done incredible work on Reservation Support Platform work streams, handling client presentations and responding to feedback so well and professionally from start to finish.

Creative mind, handles workload well. She never fails to impress us with her work.

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